Managed IT support for your whole business
Proactive, ongoing IT management so your technology is someone else's problem to think about, not yours. One point of contact, on a fixed monthly fee.
Who this is for
This is for a business that wants its IT owned by someone else, proactively, rather than fixed as it breaks. If you just need a one-off fix or a new starter set up, the hourly-rate Mac support page is the better fit — plenty of clients start there and move onto a retainer once it's clear the relationship works.
What's included
Proactive monitoring
Problems caught and dealt with before they become a call to us — not after.
Proactive maintenance
Updates, backups and security settings kept current across every machine, not set-and-forgotten.
One point of contact
For your Macs, your network, your business software and the vendors behind them.
Strategic planning
Regular review of what your business needs next, not just fixing what's already broken.
How we set it up
A short audit of what you've got
How many machines, what software, what's already working and what isn't.
A fixed monthly proposal
Scoped to your business, not a generic package — so you know what it costs before you commit.
Ongoing proactive management
Regular maintenance, monitoring and planning, kept to the scope we agree at the start.
Experience
We already provide ongoing, retainer-based IT support to a number of businesses today, on top of over 30 years of hands-on Mac experience. Within the scope we agree, we take responsibility for keeping your systems running, not just for responding when something breaks. Relationships tend to run for years, not months.
Coverage
On-site across London, East & West Molesey, Kingston upon Thames, Esher, Walton-on-Thames, Weybridge, Richmond, Twickenham and Surrey. Because most proactive management happens remotely, a retainer works just as well for a business spread across several sites.
How quotes are prepared
Ongoing IT management for a monthly fee per computer. The service provides proactive maintenance, monitoring and planning, with the scope and monthly cost agreed in advance after a short audit of what you have.
- Priced per computer, so cost scales predictably with your team
- Scope and cost agreed in advance, before you commit
After you get in touch
We typically respond within 24 hours to arrange a short call about your current setup. From there it's a fixed monthly proposal, and if you accept it, a start date — there's no lengthy onboarding process.
Ready to hand off your IT?
Tell us a bit about your setup and we'll take it from there.