Mac support for businesses & individuals
Something wrong with your Mac, or a new starter who needs setting up? Over 30 years of hands-on Mac experience, for one-off help or as your ongoing support.
Who this is for
This is the page for a straightforward, one-off need: a Mac that's stopped behaving, a new starter who needs setting up on day one, or advice on a specific problem. If you want someone to take ongoing responsibility for your business's IT rather than call as things come up, see managed IT support instead.
What we fix
Something's stopped working
Slow, crashing, won't start, printer's stopped talking to it — the everyday Mac problems that stop you working.
Wireless & network setup
New office, new router, or a network that's never quite worked properly. Set up once, properly.
Security hardening
FileVault, backups, passwords and the rest, set up correctly and explained in plain English, not jargon.
Phone & email systems
iPhone and Mac not talking to each other properly, or a business phone/email setup that needs sorting out.
How it works
Tell us what's wrong
A message or a call. No ticket system, no call centre — you're talking to the person who'll actually fix it.
We work out the fastest safe fix
Remote where that's quicker for you, on-site where it isn't — most things can be sorted without anyone visiting.
It gets fixed, and explained
In plain English, not jargon — so you know what happened and, where it matters, how to avoid it next time.
Experience
Over 30 years of hands-on Mac experience, and a lot of that is long-term: many clients have been with us for years. This is relationship-based support from the person who does the work, not a ticket queue.
Coverage
On-site across London, East & West Molesey, Kingston upon Thames, Esher, Walton-on-Thames, Weybridge, Richmond, Twickenham and Surrey. Remote support is available anywhere in the UK and beyond.
Pricing
Pay only for the time your job actually takes.
- No minimum commitment
- Remote or on-site
Want ongoing cover instead of paying by the hour as things come up? See managed IT support.
After you get in touch
We typically respond within 24 hours. For most one-off jobs that's a quick message back to agree what needs doing and whether it's remote or on-site; for anything more involved, we'll arrange a short call first.
Tell us what's wrong
A message is enough to get started.